Refund Policy
Skyroutez believes in fair business and emphasizes value-for-money for our customers. We understand that plan changes, sometimes intentional and sometimes due to any emergency situation. All these situations may lead to the cancellation of the booking and refund of the amount paid at the time of booking. While we totally agree with the right of our customer towards cancellation and refund, we also would like to highlight that there are several factors included in the process and sometimes it becomes impossible to process the refund even though we want to do the same.
The point to notice here is that we are working in consolidation with many third party websites, including many airlines, hotels, car rental and other service providers, and each and every website has its own terms and conditions. The final decision is sometimes out of our hand, making us sometimes dependent on the service provider for the refund. Therefore, we recommend our users to please read the policies carefully before making any booking and contact our customer care in case of any assistance requirement.
Points to consider
- All the refund will be transferred to the account from which the booking-amount was paid at the time of booking the services/products.
- If you have made the booking through an agent, then the amount will be sent to the agent’s account.
- Amount will be sent to the account if the payment was made via net banking only, and for all other modes of payment, refund will be issued via cheque.
- Cheque will be issued in the name of the person who has made the booking.
- If several bookings have been made from one user account and then all the booking has been cancelled, then the cheque will be issued in the name of the person, whose name is registered in the user account.
- It will take 5-6 business days for the refund amount to reflect in your bank account.
- If the airline takes some days to initiate the refund, then those days will be added and it will take more days to refund the amount in your bank statement.
Flights
- We would like to inform the user that in case of any refund, after a certain time we are dependent on the airline as their decision regarding the refund amount will be final. We have simplified and explained the refund policy below.
- Any cancellation made within 24 hours of the booking is only eligible for full refund.
- All the cancellations made after 24 hours are not eligible for any refund.
- The Refund amount is subject to the terms and conditions of the airlines and their decision about the refund amount will be final.
- Our service charge is non-refundable in every case except in the case of full-refund.
- It may sometimes take a week for the refunded amount to show on your bank statement.
- You can choose ‘zero-cancellation’ by paying some extra amount at the time of booking and enjoy full refund at any time of cancellation; however, the extra amount paid as ‘zero-cancellation charge’ is non-refundable.
